The Student Financial Services Department at the University of North Texas is seeking to hire a Customer Service Representative to join our team. Responsibilities of the position include, but are not limited to: * Assist customers in person at the front counter of Student Financial Services. * Assist customers by phone and email. * Provide student tuition and fee billing information to students and parents. * Use computer system to access data base for obtaining account status or entering data on assigned accounts; verifies accuracy before and after entry. * Reconcile collection agency payments and reports with student record system. * Complete timely processing of collection agency payments. * Review accounts for accuracy and validate balance/billing to collection agencies and students/parents. * Identify and understand when a collection issue should be escalated to supervisor. * Maintain a working knowledge of rules and regulations pertaining to collection methods and techniques. * Assist with special projects as requested. The University of North Texas System and its component institutions are committed to equal opportunity and comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University of North Texas System and its component institutions do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, and employment practices. The successful candidate will possess an Associate's Degree in Accounting and two years of professional related experience in accounting and/or auditing; or any equivalent combination of education, training, and experience. The following knowledge, skills, and abilities are required: * Working knowledge of accepted accounting practices, legal statutes, and policy and procedure affecting financial record keeping. * Working knowledge of cost and audit accounting. * Ability to work accurately with numerical detail consistently and to perform accounting operations legibly. * Ability to analyze, consolidate, and present accounting data in clear concise form. * Ability to coordinate and supervise the work of others.