University of North Texas - Enrollment Customer Service Representative

- Denton, TX

Full/Part Time: 
The Student Financial Aid & Scholarships (SFAS) Department at the University of North Texas is seeking to hire an Enrollment Customer Service Representative to join our Customer Service team. This position will provide immediate and comprehensive service to customers in person, via telephone and e-mail. The Customer Service Representative will be responsible for comprehending the financial aid and scholarship processes at UNT from application through disbursement. The Customer Representative will assist with evaluating students' eligibility for financial aid while adhering to Federal, State and Institutional regulatory requirements. Performing detailed technical responsibilities, preparing and conducting presentations, participating in outreach initiatives, taking inbound telephone calls, making outbound telephone calls, answering e-mail inquiries, performing rotational duties for special projects, and providing educational loan information are other requirements. Additional Responsibilities of the position include, but are not limited to: * Assist students with completing their Free Application for Federal Student Aid (FAFSA). * Assist students complete Loan Entrance/Exit Counseling, and scholarship applications. * Participate in day/night/weekend college fairs, orientations, and other events as needed to promote awareness of financial assistance. * Provide accurate advising to prospective and current students/parents to ensure that student financial aid files are complete. * Resolve general award issues by utilizing policy and procedures and making counselor referrals as necessary. * Review financial aid recipients' academic performance for Satisfactory Academic Progress requirements. * Assist with the processing of withdrawals in accordance with all applicable laws, policies, and regulations. * Serve as a liaison between students/parents and other university personnel and related federal and state agencies. * Be accountable for follow-up communication with students and parents. * Maintain knowledge of the SFAS Policy and Procedures Manual and keep abreast of information that impacts the functioning of the SFAS department through the reading of related literature and by attending and participating in meetings and conferences. * Provide all core services related to the Eagle Student Services Center. * Comply with all university policies, rules and regulations including attending work regularly and punctually. * Manage routine offices tasks. * Perform other job-related duties as assigned. The University of North Texas System and its component institutions are committed to equal opportunity and comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University of North Texas System and its component institutions do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, and employment practices. The successful candidate will possess a Associate's degree and one year of professional experience in customer or student services. Substitution of education for experience allowed. As a condition of hire and continued employment, must be in good standing on all federal student loans and must grant permission for the office to access the National Student Loan Data System (NSLDS) to verify such standing. The following knowledge, skills, and abilities are required: * Skill in telephone etiquette and courteous communication with public, verbally and in writing. * Skill in delivering outstanding customer service. * Ability to problem-solve, multi-task and organize in a fast-paced collaborative environment. * Ability to demonstrate patience when assisting customers with a variety of issues. * Ability to understand and articulate institutional policies, procedures and federal, state regulations. Maintains up to date knowledge of same. * Skill in the operation of a variety of office machines including personal computers, telephones and copiers. * Skill in learning, utilizing and helping others use various computer applications. * Skill in English composition, grammar, spelling and punctuation. * Skill in basic math. * Basic MS Office skills.



P.O.Box 292788 Lewisville, TX 75029-2788  |  Phones: (214) 222-1500  |  (214) 222-8884  |  (800) 594-7036

P.O.Box 292788
Lewisville, TX

  (214) 222-1500
  (214) 222-8884
  (800) 594-7036

© Copyright 2019 Self Opportunity, Inc. All Rights Reserved.