The Student Financial Aid & Scholarships (SFAS) department at the University of North Texas is seeking to hire a Director of Operations, Financial Aid to join our team. Responsibilities of the position include, but are not limited to: * Reporting to the executive director of student financial aid and scholarships (SFAS), the director of operations, financial aid, directs all strategic and operational day-to-day activities relative to financial aid processing operations, grant and loan operations. * Annual financial aid expenditures at UNT exceed $390 million, including $50 million in scholarship funds. * Responsible for compliance with all applicable federal, state, and institutional regulations and policies. * Expected to provide vision, leadership and management to the operations team and will supervise assistant directors of processing, grants and loans as well as team members. * Will work continuously to enhance and implement operations to support the goals of the university, division and department, and will evaluate, identify and implement business practices and system processing enhancements to increase efficiency and provide superior customer service to all students. * In addition, she/he will direct all aspects of the enterprise information system (Oracle/PeopleSoft) and direct the project portfolio in conjunction with Information Technology Shared Services (ITSS) and SFAS management level staff, including the coordination and testing of relevant Oracle/PeopleSoft updates and the review of set up tables to identify programming changes for new aid year processing. * Responsible for all functions relative to developing, allocating and monitoring budgets with state and institutional financial aid programs, developing, overseeing and participating in new internal and external initiatives and special projects and will serve in a leadership role within the office, division and university. * Serves as a key liaison to university administrative, academic, and division offices regarding SFAS operations and administration and will represent the office throughout campus and at external events. * Substantial documented progressive professional experience in a financial aid office. * In addition, expert knowledge of general financial aid systems, policies and procedures, and federal and state financial aid regulations, as well as knowledge of basic management skills and counseling techniques, will be expected of the director. * Sophisticated understanding and demonstrated experience with data reporting/analytical skills, and expert utilization of data and current industry technology in support of the division's goals and responsibilities will be expected of the director. * Demonstrate a proven record of developing relationships and building rapport with internal and external academic and administrative constituencies and an unwavering commitment to delivering superior customer service. * Experience to manage a dynamic team of three direct reports, and a total of nineteen team members, as well as oversee all training, supervision, professional development, and evaluation of staff to ensure a climate of collaboration and teamwork. The University of North Texas System and its component institutions are committed to equal opportunity and comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University of North Texas System and its component institutions do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, and employment practices. The successful candidate will possess an Bachelor's Degree in related field and six years of closely related professional experience. As a condition of hire and continued employment, must be in good standing on all federal student loans and must grant permission for the office to access the National Student Loan Data System (NSLDS) to verify such standing. The following knowledge, skills, and abilities are required: * Working knowledge of fiscal policies and financial aid programs of the University. * Thorough knowledge of office practices and procedures, including knowledge of automated information management systems. * Ability to train and supervise subordinate employees. * Ability to counsel students. * Ability to relate student applications to available scholarship and loan funds. * Excellent written and oral communication skills. * Ability to work independently. * Ability to prepare accurate reports. * Ability to establish and maintain effective working relationships with students, parents, and with other employees, and to deal with public relations problems courteously and tactfully.