University of North Texas - Cross Funct IT Support Spec

To work as a flexible member of the AITS Support team and to maintain and troubleshoot Help Desk support issues. This employee will provide first & second level technical support, will assist in the upgrade, installation, and maintenance of equipment and software, and will utilize the call tracking system to document all work preformed. This position will work closely with the network team to ensure work stations are properly prepared. The employee will provide technical support for all PC's, Laptops and Mobile devices and all end user support in the AITS Support area.