Safety-Kleen, a Clean Harbors Co., has a commitment to excellence deeply rooted in a strong sense of tradition. Our entire business model revolves around keeping North American businesses green. We generate more than $1.2 billion in annual revenue as a world-class environmental service organization and market leader in industrial hazardous waste management, parts-cleaning technology, and oil re-refining. We collect over 200 million gallons of used motor oil each year and we have the largest re-refinery capacity in North America allowing us to re-refine more than 150 million gallons each year.
We have more than 4,300 employees across the United States, Puerto Rico, and Canada. Together, we are building on almost half a century of innovation by developing new products and services to serve the changing needs of our thousands of customers across a broad range of industries and markets, from local auto shops to major corporations and government agencies. Every day, we help our customers resolve their waste management needs and reduce their carbon footprint. PROTECTION. CHOICES. PEOPLE. MAKE GREEN WORK. ™
The Routing & Logistics Analyst, known internally as a Central Customer Service Manager, is responsible for the management and oversight of our customers service schedules, including managing resources to ensure that departmental objectives and customer needs are met, organizing and assigning staff to projects as they arise, ensuring completion in a timely manner and managing departmental personnel.
•Ensures Health and Safety is the number one goal by following policies, processes, and acting in a safe manner at all times.
•Ensure that all department personnel are properly trained on standard operating procedures, business process flows and information systems. Acts as a training resource for the department on the proactive program, account management and related areas.
•Ensures that all business transactions managed within the department are performed in compliance with company policies and procedures.
•Maintain ongoing communication with sales and operations personnel to ensure that all customer needs are being met.
•Recommend and implement strategies for process improvement, quality improvement and service improvements.
•Take a lead role in the implementation of new systems, procedures and strategic initiatives.
•Identify and communicate system needs and priorities and work with MIS on design elements.
•Take an active role in promoting teamwork, ownership, premier customer service and quality within the organization.
•Provides guidance to the field on best practices and support associated with account management for complex accounts.
•Provides management reports detailing various aspects or highlights of the central customer service program or activities.
•Bachelor’s degree in Business, Math or Logistics Strongly preferred
•5+ years’ experience in a routing/dispatching environment
•Strong Analytical Skills
•Advanced MS Excel, SQL
•Ability to Work in a Team Environment
•Works without Supervision
•Must be decisive and take initiative in problem solving
•Knowledgeable in all applicable WIN WEB and Beacon applications
•Proficiency in MS Office suite
Why should you work with us?
Safety-Kleen embraces diversity and is committed to creating an inclusive workplace environment where the uniqueness of every individual is respected and the contributions of people from different backgrounds, experiences, and perspectives is encouraged and valued. We offer great job training, career growth opportunities and competitive pay rates. Our fantastic benefits package includes medical, dental, and vision insurance; prescription drug coverage, flexible spending accounts, disability benefits, life insurance, retirement savings plan, tuition reimbursement assistance, confidential employee assistance program; and company-paid sick, holiday, and vacation time.