Project Manager Telephony & Technology

- Richardson, TX, United States

 United States

Job Req: 60653

The Opportunity

The Project Manager Telephony & Technology is responsible for day to day and strategic administration of call center technology for multiple locations

Why work for Safety-Kleen?

  • Health and Safety is our #1 priority and we live it 3-6-5!
    • Competitive wages
    • Comprehensive health benefits coverage after 30 days of full-time employment
    • Group 401K/RRSP with company matching component
      • Generous paid time off, company paid training and tuition reimbursement
      • Positive and safe work environments
      • Opportunities for growth and development for all the stages of your career

Key Responsibilities: 

  • Ensures Health and Safety is the number one goal by following policies, processes, and acting in a safe manner at all times.
  • Responsible for day to day and strategic administration of call center technology for multiple locations.
  • Control call routing, rollovers, IVR, recordings, integration with CRM system, and vendor relationships.
  • Supervise employees involved in workforce management and work closely with other project managers, QA Team, Customer Care Team, and IT Team.
  • Will work with proprietary order management and communications systems, Power BI, and full range of MS programs.

What does it take to work for Safety-Kleen?

  • High school diploma or equivalent required (Bachelor’s degree preferred)
  • 3+ year’s previous experience with Cisco, CJP, Broadsoft, and SalesForce systems a plus.
  • Prior work in a customer contact center required.
  • Must be flexible and adaptive as we are in a high growth mode and making continuous improvements.
  • High degree of collaboration with IT Department on strategic initiatives.
  • Position primarily based in Richardson TX but 10% travel possible to visit remote call centers.

Join our team today! To learn more about our company and to apply online for this exciting opportunity, visit us at www.safety-kleen.com/careers

Safety-Kleen Systems, a Clean Harbors company, has a commitment to excellence deeply rooted in a strong sense of tradition. Our entire business model revolves around keeping North American businesses green. We generate more than $1.2 billion in annual revenue as a world-class environmental service organization and market leader in industrial hazardous waste management, parts-cleaning technology, and oil re-refining. We collect over 200 million gallons of used motor oil each year and we have the largest re-refinery capacity in North America allowing us to re-refine more than 150 million gallons each year.
Every day, we help our customers resolve their waste management needs and reduce their carbon footprint. PROTECTION. CHOICES. PEOPLEMAKE GREEN WORK ™

We thank all those interested in joining the Safety-Kleen team; however only those that complete the online application and meet the minimum job qualifications will be considered for this role.

Safety-Kleen Systems, a Clean Harbors company is a Military & Veteran friendly company.




P.O.Box 292788 Lewisville, TX 75029-2788  |  Phones: (214) 222-1500  |  (214) 222-8884  |  (800) 594-7036

P.O.Box 292788
Lewisville, TX

  (214) 222-1500
  (214) 222-8884
  (800) 594-7036

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