A RECRUITMENT SOLUTIONS COMPANY (800) 594-7036

Manager of Customer Service

- West Mifflin, PA, United States

Status: 
 Employee
Full/Part Time: 
 Full-Time
City: 
 West Mifflin
State: 
 PA
Country: 
 United States

Safety-Kleen

Safety-Kleen Systems a Clean Harbors Co., has a commitment to excellence deeply rooted in a strong sense of tradition. Our entire business model revolves around keeping North American businesses green. We generate more than $1.2 billion in annual revenue as a world-class environmental service organization and market leader in industrial hazardous waste management, parts-cleaning technology, and oil re-refining. We collect over 200 million gallons of used motor oil each year and we have the largest re-refinery capacity in North America allowing us to re-refine more than 150 million gallons each year.
We have more than 4,300 employees across the United States, Puerto Rico, and Canada. Together, we are building on almost half a century of innovation by developing new products and services to serve the changing needs of our thousands of customers across a broad range of industries and markets, from local auto shops to major corporations and government agencies. Every day, we help our customers resolve their waste management needs and reduce their carbon footprint. PROTECTION. CHOICES. PEOPLE. MAKE GREEN WORK. ™

Safety-Kleen is seeking a Route Service Manager to join the Safety-Kleen branch team. Our most successful Route Service Managers have experience working in a fast-paced environment in order to bring a high quality of service to customers. Ideal candidates understand what it takes to motivate and direct a staff. They understand that proper motivation involves training, development and setting goals. These individuals know that the key to success is making the customer top priority. They have the ability to do this while still having a strong operational adherence to all DOT, EPA, State and Local Regulations and Safety-Kleen Policies and Procedures. We invest in you from day one, by providing you with an exemplary company paid training program, to ensure your success with Safety-Kleen! This position is known internally as Customer Service Manager.

Responsibilities:

    • Train, develop and manage Sales and Service Representatives.
    • Manage flow of service requests to ensure customers are serviced in a timely and efficient manner.
    • Conduct End-of-day Check-In / Morning Check-Out process with Service Representatives to ensure daily expectations are met and employees are prepared for the day.
    • Hold service representatives accountable to service performance requirements.
    • Fulfill duties of Service Representative when he/she is absent.
    • Provide field coaching and sales training to Sales Representatives.
    • Collect and distribute leads and cross-selling opportunities between sales and service representatives.
    • Work to prevent and resolve customer service issues and complaints.
    • Ensure customer service expectations are being met.
    • Reinforce daily safe work practices and deliver safety training weekly.
    • Monitor daily service operations to assure performance within regulatory guidelines.
    • Observe and enforce corporate operating guidelines and procedures.
    •  Required to run open routes as needed
      Requirements:
  • Required attendance at a two (2) week long on-boarding, regulatory and position specific training course that will be held out of town. Expenses (Lodging, Food, Travel) to be paid by Safety-Kleen. This will be follow up with training at several neighboring branches.

  • High school diploma or equivalent required

  • 5+ years of relevant experience OR non-commissioned officers OR commissioned officers (no additional leadership experience necessary)

  • 2+ years of leadership experience OR current Safety-Kleen employee

  • Must have the ability to obtain and retain a Class B commercial driver’s license with Hazmat endorsements

  • Business math skills

  • Intermediate or greater Microsoft Office skills

  • Demonstrated ability to work in a team environment

  • Strong verbal and written communication skills

  • Must be available to report for work by 6:30 AM or earlier daily

  • Ability to develop customer loyalty

  • Applicant must be able to successfully pass comprehensive security background screenings so as to service all Safety-Kleen customers who are federally regulated by TSA, DOD, DOJ, DHS, etc.

  • Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa

     
    Preferences:

  • 2 years of college or specialized training
  • Route management experience a plus

    Posssess a CDL

     
    Why should you work with us?
    Safety-Kleen embraces diversity and is committed to creating an inclusive workplace environment where the uniqueness of every individual is respected and the contributions of people from different backgrounds, experiences, and perspectives is encouraged and valued. We offer great job training, career growth opportunities and competitive pay rates. Our fantastic benefits package includes medical, dental, and vision insurance; prescription drug coverage, flexible spending accounts, disability benefits, life insurance, retirement savings plan, tuition assistance, confidential employee assistance program; and company-paid sick, holiday, and vacation time.
    Physical Demands:
    Typical 8 hour shift with constant computer usage. While preforming the duties of this job employee must walk, stand, sit, bend, climb, crawl, reach, squat, stoop and twist. Employee must have the ability to carry, lift, pull and push from 10-100+ lbs., with repetitive movement of both hands. Employee may also drive a vehicle. 

    Employment is contingent upon a successful background check and drug screen. Some positions also require a pre-hire medical exam. Must meet all work eligibility requirements. Environmentally-responsible business.
    *CH

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P.O.Box 292788 Lewisville, TX 75029-2788  |  Phones: (214) 222-1500  |  (214) 222-8884  |  (800) 594-7036

P.O.Box 292788
Lewisville, TX
75029-2788

Phones:
  (214) 222-1500
  (214) 222-8884
  (800) 594-7036

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