Manager of Customer Service

- Roanoke, VA, United States

 United States

Job Req: 60677

The Opportunity


 Safety-Kleen is seeking a Customer Service Manager to join the Safety-Kleen branch team. Our most successful Customer Service Managers have experience working in a fast-paced environment to bring a high quality of service to customers. Ideal candidates understand what it takes to motivate and direct a staff. They understand that proper motivation involves training, development and setting goals.


Why work for Safety-Kleen?


  • Health and Safety is our #1 priority and we live it 3-6-5!

  • Competitive wages

  • Comprehensive health benefits coverage after 30 days of full-time employment

  • Group 401K with company matching component

  • Generous paid time off, company paid training and tuition reimbursement

  • Positive and safe work environments

  • Opportunities for growth and development for all the stages of your career


    Key Responsibilities: 


  • Ensures Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and acting in a safe manner at all times;

  • Train, develop and manage Sales and Service Representatives.

  • Manage flow of service requests to ensure customers are serviced in a timely and efficient manner.

  • Conduct End-of-day Check-In / Morning Check-Out process with Service Representatives to ensure daily expectations are met and employees are prepared for the day.

  • Hold service representatives accountable to service performance requirements

  • n Fulfill duties of Service Representative when he/she is absent.

  • Provide field coaching and sales training to Sales Representatives.

  • Collect and distribute leads and cross-selling opportunities between sales and service representatives.

  • Work to prevent and resolve customer service issues and complaints.

  • Ensure customer service expectations are being met.

  • Reinforce daily safe work practices and deliver safety training weekly.

  • Monitor daily service operations to assure performance within regulatory guidelines.

  • Observe and enforce corporate operating guidelines and procedures.



What does it take to work for Safety-Kleen?


  •  Required attendance at a two (2) week long on-boarding, regulatory and position specific training course that will be held out of town. Expenses (Lodging, Food, Travel) to be paid by Safety-Kleen. This will be following up with training at several neighboring branches.
  • High school diploma or equivalent required
  • 5+ years of relevant experience OR non-commissioned officers OR commissioned officers (no additional leadership experience necessary)
  • 2+ years of leadership experience OR current Safety-Kleen employee
  • Must have the ability to obtain and retain a Class B commercial driver’s license with Hazmat endorsements
  • Business math skills
  • Intermediate or greater Microsoft Office skills
  • Demonstrated ability to work in a team environment
  • Strong verbal and written communication skills
  • Must be available to report for work by 6:30 AM or earlier daily
  • Ability to develop customer loyalty
  • Applicant must be able to successfully pass comprehensive security background screenings to service all Safety-Kleen customers who are federally regulated by TSA, DOD, DOJ, DHS, etc.
  • Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa



Join our team today! To learn more about our company and to apply online for this exciting opportunity, visit us at www.safety-kleen.com/careers

Safety-Kleen Systems, a Clean Harbors company, has a commitment to excellence deeply rooted in a strong sense of tradition. Our entire business model revolves around keeping North American businesses green. We generate more than $1.2 billion in annual revenue as a world-class environmental service organization and market leader in industrial hazardous waste management, parts-cleaning technology, and oil re-refining. We collect over 200 million gallons of used motor oil each year and we have the largest re-refinery capacity in North America allowing us to re-refine more than 150 million gallons each year.
Every day, we help our customers resolve their waste management needs and reduce their carbon footprint. PROTECTION. CHOICES. PEOPLEMAKE GREEN WORK ™

We thank all those interested in joining the Safety-Kleen team; however only those that complete the online application and meet the minimum job qualifications will be considered for this role.

Safety-Kleen Systems, a Clean Harbors company is a Military & Veteran friendly company.






P.O.Box 292788 Lewisville, TX 75029-2788  |  Phones: (214) 222-1500  |  (214) 222-8884  |  (800) 594-7036

P.O.Box 292788
Lewisville, TX

  (214) 222-1500
  (214) 222-8884
  (800) 594-7036

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