Customer Service Representative - Quality Assurance Representative

- Waco, TX, United States

Full/Part Time: 
 Full/Part Time
 United States

American Income Life Insurance Company is hiring Customer Service Representatives and Quality Assurance Call Center Representatives in Waco, TX!
Full-Time and Part-Time Positions Available

Customer Retention Representative:

American Income Life (AIL) has immediate openings available for full-time and part-time Customer Service/Retention Specialists. We offer competitive wages and paid training - no previous Customer Service experience is required. We are seeking outgoing, customer service-oriented people for our inbound and outbound call center in Waco, TX.

Primary duties and responsibilities consist of:

  • Servicing inbound calls from current policyholders with the intent of cancelling their insurance benefits
  • Answering questions regarding coverage, premium and other policy information
  • Composing business letters, communicating effectively through written and verbal communication
  • Working independently and making judgment decisions is required
  • Making outbound calls to existing policyholders to collect delinquent premium payments
  • Reselling the benefits of our policies and providing excellent customer service
  • Using various sales techniques to help increase the retention of our policyholders
  • Recording policyholder information for reporting and transactional purposes
  • Extensive telephone contact and appropriate telephone skills are required
  • Discretion and tact must be used in providing service to customer
  • Monday to Friday schedules, no weekends
  • Bilingual (Spanish) hourly pay differential

Quality Assurance Representative:

It is the responsibility of the Quality Assurance Representative to conduct outbound calls and take appropriate action with each. The representative will interact with potential, current, and future customers and thoroughly document the interaction using appropriate resources while maintaining proper adherence to the procedures and policies of this department. There is no cold calling and no sales.

Primary duties & responsibilities:

  • Maneuver within the Quality Assurance database and conduct appropriate assessments on what additional information or verification is needed
  • Make outbound calls to potential customers - verify and document required information to finalize applications for underwriting assessment
  • Properly document non-contact attempts within the Quality Assurance Database
  • Be able to properly explain the application process to potential customers
  • Accurately and thoroughly complete additional paperwork when needed
  • Maintain appropriate levels of communication with supervision regarding actions taken within the Quality Assurance database
  • Transfer calls to appropriate department as needed
  • Successfully meet the minimum expectation for departmental key performance indicators (K.P.I's)

Great benefits including; health, dental, vision, and more…

We Will Be Holding In Person Interviews on
Tuesday, June 12th between 2pm-6pm
and Wednesday, June 13th between 9:30am-12pm

At our American Income Life Insurance Location:
1101 Wooded Acres – Suite 120
Waco, TX 76710

For Immediate Consideration, Email Your Resume to: NAP@selfopportunity.com
OR Text “SELF” to 97211
Questions? Call: 800-594-7036

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P.O.Box 292788 Lewisville, TX 75029-2788  |  Phones: (214) 222-1500  |  (214) 222-8884  |  (800) 594-7036

P.O.Box 292788
Lewisville, TX

  (214) 222-1500
  (214) 222-8884
  (800) 594-7036

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