A RECRUITMENT SOLUTIONS COMPANY (800) 594-7036

Customer Service Representative

- Burley, ID, United States

Status: 
 Employee
Full/Part Time: 
 Full-Time
City: 
 Burley
State: 
 ID
Country: 
 United States

Must live in Idaho to apply!

Summary of role: In this role you will take your exemplary customer service skills, patience, understanding and compassion to answer inbound phone calls for our clients' members. We offer a FUN environment where you can earn additional cash incentives for reaching your goals in addition to your base pay. We also offer medical, dental, vision, and 401K benefits as well as earned PTO.

Requirements for Work at Home Position:

  • Internet Requirements: 20 Mb/s download 5 Mb/s upload speed
  • A PC or laptop with the following qualifications:
  • -Processor Speed i5-6500 Intel 3.2 Ghz (minimum)
  • -8 GB RAM
  • -250 GB Hard Drive
  • -Windows 7 or above
  • -Supports dual monitors
  • Dual Flat screen 19” monitors
  • Plantronics Black wire C5220 Headset
  • -(can be purchased at a discount from a C3 preferred vendor)
  • Video card, sound card, wired mouse, wired keyboard
  • Wired Ethernet connection (no Wi-Fi)
  • Employee is responsible for maintaining current anti-virus definitions and OS update
  • This is a Work At Home only opportunity. We plan to hire in the next 4 - 6 weeks.

Job Responsibilities

  • Professionally handle a high volume of incoming calls
  • Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services listed above
  • Ability to utilize and navigate multiple systems simultaneously
  • Be dependable and meet all attendance requirements
  • Resolve customer issues via one call resolution guidelines and/or escalated process
  • Meet or exceed company and client performance metrics
  • Maintain a balance between company policy and client benefit in decision making
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
  • Responsible for call disposition or compiling and generating reports as required
  • Ability to accept and embrace changes within the current business environment

Qualifications

  • Strong decision making and analytical abilities
  • Ability to identify customer needs and clearly articulate products and services
  • Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
  • Highly developed sense of integrity and commitment to customer satisfaction
  • Meet all attendance and dependability requirements
  • Be a team player

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you. Become a FAN today, and be on your way to a rewarding career!

Job Type: Full-time

Experience:

  • Call Center: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)

Work authorization:

  • United States (Preferred)

Work environment:

  • Work from home

Communication method(s) used:

  • Phone

Benefits offered:

  • Paid time off
  • Health insurance
  • Dental insurance
  • Healthcare spending or reimbursement accounts such as HSAs or FSAs
  • Education assistance or tuition reimbursement

To Apply, Email Your Resume to: NEB@selfopportunity.com
OR Text "SELF" to 97211
Questions? Call: 800-594-7036


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P.O.Box 292788 Lewisville, TX 75029-2788  |  Phones: (214) 222-1500  |  (214) 222-8884  |  (800) 594-7036

P.O.Box 292788
Lewisville, TX
75029-2788

Phones:
  (214) 222-1500
  (214) 222-8884
  (800) 594-7036

© Copyright 2019 Self Opportunity, Inc. All Rights Reserved.

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