Customer Service Rep

Currently Hiring Customer Service Representative
In Johnson City, TN
Monday - Friday 8:00am - 5:00pm 

This position is handling inbound calls from bank customers who have a debit claim. It is basic data entry.

Office work, 8-5 Monday-Friday.  No late nights, no weekends starting pay $10 per hour plus incentives.

Requirements:

• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication skills
• Ability to multi-task, prioritize and manage time effectively
• High school diploma or equivalent
• Must pass a Criminal Background Check and Drug Screen

Offered: 

• Competitive Pay
• 40 hours guaranteed, full time employment
• Room for advancement

Functions:

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Manage large amounts of customer related requests
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Keep records of customer interactions, process customer accounts and enter notes accurately
• Follow communication procedures, guidelines and policies
• Assist with placement of orders, refunds, or exchanges
• Take payment information and other pertinent information such as addresses and phone numbers

For immediate consideration, send a copy of your resume to CAN@SelfOpportunity.com
Or Text “SELF” to 97211 to quick apply

EOE